Royal Khaos, LLC is the only authorized retailer of our brand.

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Return/Refund Policy

 

 Refunds or store credit is available. If you have an issue with your item(s) you purchased, your issue needs to be reported within 24 hours of receiving your item.

 

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

  

To complete your return, we require a receipt or proof of purchase.

 

Please do not send your purchase back to the manufacturer.

 

There are certain situations where only partial refunds are granted (if applicable):

 

- Any item not in its original condition is damaged or missing parts for reasons not due to our error

- Any item that is returned more than 24 hourss after delivery

 

Refunds (if applicable):

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

 

Late or missing refunds (if applicable):

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next, contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at officialroyalkhaos@gmail.com.

Lost & Returned packages:

If the shipping address provided is incorrect and the package is delivered back to our facility, you are responsible for an extra $8 shipping fee in order to ship again. Royal Khaos, LLC is NOT responsible for lost, damaged, or stolen packages. If your tracking info states that your package was delivered to your address but you have not received it, you, personally, must contact your local USPS to conduct an investigation. Any lost, stolen, or damaged packages must be reported as a claim to USPS. Once the package leaves our faclity and it is with the mail carrier, we are no longer liable or responsible.

 

Sale items (if applicable)

Only regular priced items may be refunded, unfortunately, sale items cannot be refunded.

 

Exchanges (if applicable)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at officialroyalkhaos@gmail.com.

 

 

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

 

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

 

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

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